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世界中のラグジュアリーファッションがショッピングできるオンラインストア「Farfetch(ファーフェッチ)」にてCustomer Service Quality Specialist募集!

  • 正社員
  • 語学を生かす
  • ラグジュアリーブランド
  • コレクションブランド
  • ファッション感度
  • 多国籍な職場環境
  • 留学経験歓迎

応募要項

ジョブタイトル Customer Service Quality Specialist
職種 カスタマーサービス
採用形態 中途
仕事内容 - Oversee and monitor the development and implementation of the quality improvement program across all offices, report to the Quality TL on the activities’ completion as well as identify actions to improve quality processes;

- Contribute to develop advisors’ skills and improve their performance by supporting the supervisors with feedback and coaching initiatives;

- Lead local and global calibration sessions and define action plans for variance reduction;

- Provide training on quality processes;

- Provide the management with reporting on Quality, C-sat and other operational KPIs related to quality performance in order to support strategic decisions;

- Work closely with the Training team to identify needs and cooperate on the creation of continuous training contents;
応募条件 - Experienced in customer service quality assurance (minimum 2 years)

- Highly skilled at analyzing

- Fluent in Japanese and English (both written and spoken)

- A strong communicator with good relationship management skills

- Proficient in the use of Microsoft Excel

- Highly organized

- Able to multi-task in time sensitive situations

- Experienced in working with an international company with multiple stakeholders

- Flexible in schedule; must be available to work possible evenings, weekends and holidays when needed by global team

As Training and Quality Team, our mission is to support and promote this growth by providing our operational teams with all means that help them being the best luxury service for our customers all around the world. We are here to ensure we are the customer's last great experience.

会社概要

会社名 Farfetch Japan 株式会社
設立 2014年
代表者名 エリオット ギルバート ジョーダン
事業内容 EC事業(ファッションセレクトショップのオンラインプラットフォーム)
所在地 〒150-0001 東京都渋谷区神宮前1-5-8 神宮前タワービルディング 8階